Physiotherapy FAQ / Fees:
NOTE: WE CAN NOW BILL PACIFIC BLUE CROSS FOR PHYSIOTHERAPY SERVICES DIRECTLY.
Do you need a doctor’s referral?
- No, you do not need a doctor’s referral to see a physiotherapist.
Where is the clinic?
- We are located at “MAPLE PLACE” #203-22971 Dewdney Trunk Rd., Maple Ridge, BC, V2X 3K8. Click Here for Location map
What are your hours?
- Currently we are open Monday, Tuesday and Thursday 8:00 am until 8:00 pm, and Wednesday and Friday 8am-3pm.
Do you need to make an appointment and how long are they?
- Yes, you need to book an appointment by calling 604-467-4675. Most appointments vary between 30, 45 or 60 minutes long depending on what is required. We do have an extended session that goes beyond 60 minutes or involves extra one-to-one or specialized treatment. In order to bill WCB or ICBC we need your claim number and personal health number (Care Card). Please include this information when you fill out your on-line intake form. Spinal decompression sessions usually take 20-30 minutes depending on the areas treated.
What is involved in treatment?
- After an initial assessment, treatment may consist of exercise, hands-on techniques (manual therapy) to work the muscles or mobilize stiff joints, modalities (ultrasound, interferential current, TENS etc) to help with pain control, and education and exercises.
How much does it cost?
- Physiotherapy Assessment: $95
- Treatment: $85 per session
- ICBC administration fee: none
- Extended Private Visit: $120
- Late cancellations (less than 24 hours) or No Show Fee are charged as the full fee of a private session
WorkSafeBC (WCB) and ICBC patients do not pay any fees as long as their claim has been accepted.
Our university trained physiotherapists are here to assess and treat any injuries, chronic problems and /or postural imbalances. We will work with you to address your mobility, strength, flexibility, pain control, proprioception and balance using manual hands-on techniques, modalities, education and individualized exercise programs.
Most extended health plans cover physiotherapy treatment. Please check with your individual plan for details.
No doctor’s referral is needed.
What method of payment is accepted?
- We accept Debit, VISA, MasterCard payable at each visit.
Is there a cancellation fee for appointments?
- Yes, your appointment time has been exclusively reserved for you. We require at least 24 hours notice for cancellation. The late cancellation or no show fee is the full regular fee per visit.
What does my extended health plan cover?
- There are various health plans, all with different physiotherapy treatment coverage. You need to check with your own plan. Some plans also require a doctor’s referral.
Can WCK Physiotherapy directly bill my extended health plan?
- We can now bill Pacific Blue Cross, Canada Life and Canada Life PSHCP directly for physiotherapy. When you fill out your initial health screen form that we email to you, there will be a prompt to include your PBC information. Payment will depend on your particular coverage details. Apart from these health plans, we will issue you a receipt that you would need to submit to your health plan. Health Plans have added a number of different ways to do this over the years including a phone app, online or uploading a picture of the receipt. Each plan is different, so check with yours. We will update the web-site when other plans are included in out direct billing procedures.
Insurance Coverage:
- No referral is required and patients may be covered under the following plans:
- Extended Health Care Group Benefit Plans
Many British Columbians have extended health benefits through a workplace group insurance plan. Coverage varies, often with an annual ceiling amount. Sometimes a physician’s referral is required for reimbursement of claims. Check with your plan. When you come in to see us, you pay for the session at the reception counter, we issue you a receipt and you send the receipt in to your insurance company to get reimbursed. Pacific Blue Cross can be billed by the clinic and you will only pay the balance of what your coverage stipulates. - WorkSafeBC
We do accept WorkSafeBC claims for physiotherapy, however we do not accept WorkSafeBC claims for massage therapy at this time. - ICBC
British Columbians injured in automobile accidents do have ICBC insurance. Check with your ICBC adjuster regarding registered physiotherapy or massage therapy coverage. Patients will be required to supplement the cost of the physiotherapy or massage therapy visit at our clinic. User fees for massage therapy are $7.85 for 45 minutes; and $27.85 for a 60 minute massage. Your first massage session for ICBC covered patients has no user fee. There are also no user fees for ICBC physiotherapy sessions - RCMP
RCMP members pay for their sessions at the private fee rate and need to submit receipts to their health plan to get reimbursed. We do not bill directly to Medavie Blue Cross for those services at this time. - Medical Services Plan
We currently do not provide therapy for those on Premium Assistance through British Columbia Medical Services Plan (MSP). Those on Premium Assistance have the option of accessing our services with the regular fee structures - We do not accept cash at this time